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Calls are responded to by Australian phone call centre workers, then the messages sent out as an email which I can react to in turn. The assistants get to know your business and can field most concerns on the spot.

OfficeHQ has actually been among the best service and lifestyle decision I have ever before made. Conserves my team and I heaps of time, and enables us to provide a better service and customer experience. Well worth the financial investment! Highly recommended! OfficeHQ have actually been incredibly specialist, receptive and efficient in handling the phone calls for the charity I help.

Their client service team (I have actually lately been dealing with Amanda & Holly) are incredibly useful and responsive. And then 5 stars to the function team that are absolute specialists when answering the telephone calls coming through from our clients.

We would not have expanded and been effective as an on the internet store without the solutions of OfficeHQ. We regard OfficeHQ as the 'voice of our service', a companion who does a fantastic work every solitary time driving sales queries to us promptly by e-mail and message, permitting us to respond quickly.

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We have actually been a customer of OfficeHQ for a number of years. We've been using OfficeHQ successfully as our inbound call centre for over five years now. Running a net solutions business needs a consumer phone line which constantly gets addressed, no issue what time of the day, or exactly how many calls come in at the same time.

We are pleased that OfficeHQ has actually become the ideal choice - virtual receptionist services. We have actually been happy with OfficeHQ. Our reception solution was simple to set-up and the payment intends scale smartly. The solution has actually supplied us with a more professional way of taking care of queries than just sending prospects to message financial institution.

The reception team are respectful and well-spoken, which boosts our brand and supplies the assumption that we are always offered. It actually takes the pressure off me understanding OfficeHQ will certainly answer my telephone call if I can't, or if I get on another phone call. OfficeHQ receptionists truly pay attention to my customers and send me a message describing what the call was relating to.

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It's a fantastic service and highly suggested. Given that involving the solutions of OfficeHQ over 3 years back, our group of psychologists have the assurance of knowing that, when we are not readily available, the phones will be addressed by a professional OfficeHQ receptionist in a cozy individual manner. Our method has all the advantages of a dedicated receptionist, without the prohibitive cost of using and educating one more personnel member.

They truly do as a seamless expansion of the method, replying to contact a truly expert and caring method - 24 hour virtual receptionist. In realty our customers call between 8am and 8pm, well outside typical company hours. We require to be completely positive that all our consumer telephone calls are responded to quickly

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I truly think involving an assistant on team could not match the service OfficeHQ supplies. The cost-benefit of making use of OfficeHQ for a small service like ours is amazing; it has all the benefits of a permanent assistant, without the cost or require to take care of an additional team member. OfficeHQ has actually offered an extremely important solution over the last 5 years.

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The service works and rate effective and we see OfficeHQ as an integral part of our communication technique. I would highly suggest OfficeHQ to anyone that is seeking a specialised inbound telephone answering solution! We have been utilizing OfficeHQ's solutions for several years currently and it's of the highest requirement.

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We are a 40-year-old company and OfficeHQ have been a godsend to us. From top administration to the receptionists, nothing is way too much problem. I very advise to any organization trying to find an excellent answering system, call OfficeHQ. I promise you that you will not be disappointed. Terrific specialist people that understand what's actually important to organizations.

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Yes. This is described as "call overflow". A great deal of companies need their call to be answered just when they are incapable to take the call themselves. As an example, if you get out of the workplace for an hour or your internal receptionist goes to lunch, is on leave or is hectic on another telephone call and you have multiple telephone calls being available in at the one-time.

In such circumstances our assistants will certainly after that answer the phone as if we were in your office. You're constantly in control and can kick back understanding you will never miss an additional crucial call once more!.

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